Fifteen years ago I started as a service delivery analyst at eClerx, chasing First Call Resolution numbers on a call floor in Chandigarh. Today I design the Power BI dashboards that C-suite leadership at private banks use every Monday morning. In between were seven roles across IndusInd Bank, HDFC Bank, Bajaj Allianz, HDFC Life, and ICICI Prudential – each one teaching me a different piece of how banking and insurance actually work, not how a textbook says they should.
What I do now is translate that experience into scalable digital solutions: BRDs and PRDs that IT teams can actually build against, UAT governance that catches defects before customers do, Power BI dashboards that leadership genuinely uses, and CRM transformations that survive contact with a real branch network. Fifteen years, eight enterprises, every number on this site earned on the ground.















