BFSI Digital Transformation & Business Analytics Portfolio

BFSI Domain Consulting Services

Retail Banking · HNI/Affluent Banking · Wealth Management · Bancassurance · Insurance Distribution · CASA · Lending · Cards · Priority Banking

Business Analysis & Product Consulting

BRD / FRD / PRD / SRS · Requirement Gathering · Gap Analysis · User Story Mapping · Customer Journey Mapping · Stakeholder Workshops · UAT Governance

Digital Transformation

HNI Digital Onboarding · CRM Modernisation · Customer 360 · Omnichannel Banking · Core Banking (Finacle/Flexcube) · API Workflow Design · Digital Adoption

Business Analytics

Power BI (DAX/PQ) · SQL · Excel Macros · Python · Tableau · KPI Frameworks · Revenue Analytics · Customer Segmentation · Churn Analytics · Executive MIS

Performance Marketing

Google Ads · Meta Ads (FB/IG) · LinkedIn Marketing · SEO/SEM · Email Marketing · Content Strategy · GA4 · Funnel Optimisation · Conversion Rate Optimisation

Design & Video Production

Canva · Adobe Photoshop · Pitch Deck Design · Brand Identity · Social Media Creatives · Adobe Premiere Pro · Reels/Shorts · Explainer Videos

Customer Success & CX

Customer Lifecycle Management · NPS/CSAT/CES · Customer Health Score · Voice of Customer · Retention Strategy · Escalation Governance · Service Recovery

Delivery & Governance

Agile / Scrum · UAT Planning · JIRA · Process Reengineering · RCA · SOP Design · Workflow Automation · Continuous Improvement

Business Analysis Requirement Gathering Stakeholder Management UAT Power BI (DAX, Power Query) SQL (MySQL) Advanced Excel / VBA Macros Tableau Python (Pandas, NumPy) Google Analytics 4 (GA4) Executive MIS Reporting Power Query / ETL Flexcube (Oracle) CRM Platforms Digital Banking Platforms Workflow Automation Tools Insurance Proposal Portals Agile Digital Marketing Video Editing Graphic Designing

What We
Deliver

  • Trusted Industry Expertise

    With extensive experience across Banking, Financial Services, Insurance, Customer Success and Business Analytics, I bring together domain expertise and technology-driven consulting to solve real business problems. Our practical approach focuses on delivering measurable impact, stronger customer relationships and long-term business transformation rather than theoretical recommendations.

  • Data-Driven Decision Making

    We transform complex business data into actionable insights using Business Intelligence, customer analytics, KPI frameworks and performance dashboards. Our analytical approach enables organisations to identify growth opportunities, optimise business performance, reduce operational risks and make informed strategic decisions with confidence.

  • High Standards

    At MannDigiWorld, excellence is the benchmark for every engagement. Every recommendation, strategy and solution is backed by industry expertise, analytical thinking and measurable business outcomes. I focus on delivering practical, scalable and value-driven solutions that help organizations improve operational efficiency, strengthen customer relationships and achieve sustainable growth across the BFSI ecosystem.

  • Focus on People

    Successful transformation begins with understanding people. We place customers, employees and stakeholders at the center of every business decision by combining customer insights, behavioural analytics and domain expertise. This people-first approach helps businesses create meaningful customer experiences, improve engagement and build long-term trust through data-driven decision-making.

  • Different Thinking

    Complex business challenges require fresh perspectives. We combine deep BFSI domain knowledge with modern analytics, digital transformation and customer-centric strategies to uncover opportunities that traditional approaches often overlook. By challenging conventional thinking, we help businesses innovate faster, optimise processes and create sustainable competitive advantages.

  • Business Innovation

    Innovation is more than adopting new technology - it's about creating measurable business value. I help organisations with modernised banking and insurance operations through digital transformation, business analytics, automation, customer success strategies and intelligent decision-making. Every solution is designed to improve efficiency, accelerate growth, and deliver exceptional customer experiences.

Certifications

2023

IRDAI Insurance Advisor

Insurance Regulatory & Dev. Authority
of India.
Active Certification
2023

AMFI Mutual Fund Distributor

Association of Mutual Funds in India (ARN) SEBI Backed. Active Certification
2026

Microsoft PL-300 Power BI

Microsoft Certified Data Analyst
In Progress (Q3 2026).
2026

PSM I — Scrum Master

Scrum.org Professional Certification Pursuing (2026)
2023

C-Suite MIS Adoption

Power BI Dashboards - IndusInd Bank & HDFC Bank (2023–2025)